Delivery Policy
Drape (“we”, “our”, or “us”) is committed to ensuring that your purchases are delivered safely and promptly.
1. Shipping Locations
We currently deliver within Qatar. International shipping may be introduced in the future, subject to applicable customs regulations and duties.
2. Order Processing
- Orders are processed on business days, excluding Qatari public holidays.
- Once your order is confirmed, it will be prepared and dispatched using professional courier services.
- You will receive an order confirmation email followed by a shipment notification with tracking information by email or SMS.
3. Delivery
- Delivery times are estimates and may vary depending on courier services and location.
- We are not responsible for delays caused by events outside our control, such as customs, weather conditions, or strikes.
- We reserve the right to impose re-delivery charges if the order cannot be delivered due to customer unavailability or incorrect address information
- Delivery charges are calculated at checkout based on your address and order size.
4. Damaged or Missing Items
- We offer shipping insurance to protect your package against loss or damage during transit.
- If you receive damaged goods or items are missing, please contact us immediately at info@drapefashion.com or +974 44569589 so we can resolve the issue.
- All claims for damaged or lost items must be reported within 7 days of receipt.
5. Customer Responsibilities
- Provide complete and accurate delivery addresses.
- Be available to receive the order or make arrangements for collection.
- Inform us immediately of any delivery issues or changes
6. Contact Information
For delivery inquiries, please contact:
Drape
Email: info@drapefashion.com
Phone: +974 44569589
Address: Zone: 39, Street 809 Building 10, Unit 312